Your iPhone 6 is not charging and you don't know what to do. Charging issues are fairly common when dealing with older iPhones, but we're here to help you fix the problem. In this article, I'll explain why your iPhone 6 won't charge using a simple step-by-step guide.
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My iPhone 6 Won't Charge! Here's The Real Fix.
Does My iPhone 6 Need A New Battery?
At this point, we can't be certain whether or not there's something wrong with your iPhone's battery. There are four main components of the charging process, any of which could be causing the problem. These components are:
- Your iPhone's software
- Your iPhone's charging port
- Your iPhone's charging cable
- Your iPhone's charger
If one or more of these components isn't working properly, your iPhone 6 won't charge.
However, natural wear and tear is common among batteries in older models of the iPhone. If you work through this article and your iPhone still isn't charging, it may be time for a replacement.
We highly recommend Puls, an on-demand repair company that will come to you at work or at home and fix your iPhone immediately. If your iPhone 6 is still covered by AppleCare, you may want to try bringing it in to your local Apple Store.
The First Step Towards Fixing Your iPhone 6
The first thing we need to do is determine whether or not a software problem is the reason why your iPhone 6 won't charge. To do this, we'll try performing a hard reset on your iPhone.
If a hard reset fixes the problem, your iPhone was actually charging the entire time! The software crashed on your iPhone, making it appear like it wasn't charging because the screen was completely black.
If the hard reset doesn't work, I'll walk you through how to inspect the other components of the charging process so you can fix your iPhone 6 charging problem as soon as possible.
If you or someone you know doesn't have an iPhone 6, check out this article which covers what to do when any model iPhone won't charge.
What To Do When Your iPhone 6 Won't Charge
1. Perform A Hard Reset On Your iPhone (6 And Earlier)
Why Should I Perform A Hard Reset On My iPhone (6 And Earlier)?
Hard resets are a reliable temporary solution when your iPhone is frozen or unresponsive.
Have you ever tried to fix a device by pulling out its plug and plugging it back in? That's essentially what a hard reset does to your iPhone.
How Do I Perform A Hard Reset On My iPhone (6 And Earlier)?
- Simultaneously press and hold the Home button and the power button.
- Let go of both buttons when the Apple logo appears on the screen.
- Your iPhone will turn on shortly after.
- You may have to press and hold the Home button and power button for as long as 15 – 30 seconds. Be patient!
2. Inspect Your iPhone's Charging Port (Lightning Port)
You should frequently inspect your Lightning port, also known as the charging port, to make sure it is clean. Lint, gunk, and other debris can prevent your Lightning port from making a solid connection with your Lightning cable.
How Do I Inspect My iPhone's Charging Port (Lightning Port)?
- Use a flashlight to see if there is lint, gunk, or any other debris in your iPhone's Lightning port.
- If you find debris in your iPhone's Lightning port, gently brush it out with a new toothbrush or anti-static brush.
- Don't have an anti-static brush? We recommend this two-pack of high-quality anti-static brushes available in the Payette Forward Shop.
- Do not brush out your device with anything that will conduct an electric charge or damage the electronics in the bottom of your device.
- The Lightning cable has nine connectors. If any one of those connectors is blocked by debris, your device may not charge at all.
- Often times, a dirty charging port will cause your iPhone to get stuck in headphones mode. Read our guide to more about this problem and how to clean your charging port.
3. Inspect Your iPhone Cable (Lightning Cable)
Why Should I Inspect My iPhone Cable (Lightning Cable)?
Damaged Lightning cables are a common reason for iPhone problems, especially related to charging and transferring data between iPhones and computers.
Lightning cables can be tricky to diagnose because when they start to go, they usually don't break all at once. Sometimes an iPhone will continue to charge but won't sync data properly, or vice versa, because of the construction of the cable. Make sure to take a close look while you're troubleshooting!
How Do I Inspect My iPhone Cable (Lightning Cable)?
- Use a flashlight and look closely at both ends of your Lightning cable. These cables can become worn and tend to fray, especially at the end with the Lightning connector.
- If you see no visible signs of damage, try charging your device using both a USB port on a computer and the wall adapter which came with your iPhone. If your Lightning cable works with one, but not the other, then your cable is not the problem.
- Try charging your device with a friend's or family member's Lightning cable. If their cable works while yours doesn't, then you've identified that the problem is your Lightning cable.
- If your iPhone or other Apple device is still under warranty, your Lightning cable is too! You can make an appointment at the Genius Bar or set up an online repair for a Lightning cable, just like you can with your iPhone.
- Be very careful about buying low-quality third-party iPhone charging cables, like the ones you find in the gas station. Apple has a special MFi certification that you should look for before you purchase any non-Apple cable.
- Now that you've been warned about low-quality cables, there are high-quality alternatives to Apple cables. One of my favorites is this MFi-certified, extra durable Lightning cable that's guaranteed to last. It's MFi-certified so you know it's high-quality, and it's backed by a 1 year warranty.
4. Inspect Your iPhone Charger
There are many different ways to charge your iPhone — plugging it into your laptop, wall adapter, car charger, and more. As a precautionary measure, the software of your iPhone will prevent charging if it detects fluctuations from the power source.
How Do I Inspect My iPhone Charger?
- Charge your iPhone with multiple different power sources. If you normally use your wall charger, try using a USB port on your laptop, and vice versa.
- If your iPhone charges with one power source but not the other, then you know that the charger is causing your problem.
- If you're attempting to charge your iPhone using a USB hub or Apple keyboard, plug your iPhone directly into the USB port on your computer. USB hubs and keyboards only have certain amount of power which has to distributed between any of the devices connected to them. If the other devices connected to your USB hub or keyboard are using up too much power, then there may not be enough left to charge your iPhone.
5. DFU Restore Your iPhone
Why Should I DFU Restore My iPhone?
A DFU restore has the potential to fix software problems by completely erasing the code which may be causing your problem. The code is rewritten as if your iPhone is brand new, so the software problem may get solved.
Think of it like a house that has cracks in the foundation. Rather than try and fix the cracks, we are building an entirely new foundation.
How Do I DFU Restore My iPhone?
Watch our DFU restore video walkthrough on YouTube, or follow the steps below:
- Using a Lightning cable, plug your iPhone into a USB port on your computer.
- Open iTunes. It doesn’t matter if your iPhone is on or off.
- On an iPhone 7 or newer, press and hold the power and volume down button.
- After 8 seconds, release the Power Button, but continue to hold the volume down button
- Let go of the volume down button when iTunes says “iTunes has detected an iPhone in recovery mode.”
- Your iPhone’s display will be completely black if you’ve successfully entered DFU mode. If it’s not, try again from the beginning.
- Restore your iPhone using iTunes.
- If you can, back up your iPhone before completing a DFU restore. Any time you do a restore, it erases everything from your iPhone. However, after the restore is completed, you restore all your backed up data back onto your iPhone.
- Learn more about DFU restores in our article: How To Put An iPhone Into DFU Mode, The Apple Way.
- A damaged component can prevent your iPhone from fully completing the DFU restore. If your iPhone is damaged in any way, a DFU may break your iPhone.
- In Apple jargon, the power button is also known as the Sleep / Wake Button.
6. Repair Your iPhone With Puls
Puls is a “we come to you” iPhone repair service that will meet you at your home, office, or Starbucks to repair your iPhone in as little as 30 minutes. Every Puls repair is backed by a lifetime warranty and their prices tend to be a lot less than Apple's.
Puls repairs broken iPhone screens, batteries, speakers, cameras, charging ports, and more. The only drawback at this point is that Puls isn't available everywhere (they're mostly in major US cities).
How Do I Repair My iPhone With Puls?
- Visit Puls.com.
- Select iPhone.
- Select the model of your iPhone.
- Enter your ZIP Code.
- Select the color of your iPhone.
- Select the repair you need completed and fill out any additional information you want the technician to know.
- Schedule a repair time and date.
- Enter your address and personal information.
- Click “have a coupon code?” right above Submit Repair Request.
- Enter the coupon code PF10ND18 to save at least $10 on your repair.
- Click the button that says “Submit Repair Request”.
- Every certified Puls technician has passed a background check, so you'll know they'll do a great job!
7. Repair Your iPhone With Apple
Apple repairs iPhones at the Genius Bar in Apple Stores and through their online mail-in repair service. Apple repairs are high-quality, but out-of-warranty repairs can be much more expensive than third-party solutions. If you're looking to save some money you're not covered by Apple's warranty, you may want to check out our other recommendations.
How Do I Repair My iPhone With Apple?
How To Repair Your iPhone With Apple's Mail-In Service
- Visit Apple's support website to begin the online mail-in repair process.
- Alternatively, call 1-800-MY-APPLE (1-800-692-7753) to set up a repair.
How To Repair Your iPhone At The Genius Bar Inside Your Local Apple Store
- Visit Apple's website to make a Genius Bar appointment before you go into the store. Apple Stores are extremely busy, and if you don't have an appointment, you may have to wait for hours or end up being turned away. (Editor's note: I'm a former Apple tech and we're not exaggerating — please, do yourself a favor and make an appointment first!)
- When you arrive, go to the Genius Bar to check in for your appointment.
- Genius Bar appointments always include free diagnosis. If you're under warranty, many repairs can be done on the spot, but it all depends upon which parts are in stock. If you're not under warranty, the Genius will give you a quote for the cost of a repair.
- If you're not sure whether your iPhone is still under warranty, you can find out on Apple's website.
- Apple repairs are covered by a 90-day AppleCare warranty.
- If you've ever used a 3rd-party service to repair your iPhone, or if you've ever replaced a part of your iPhone with a non-Apple part, then the Apple Store may not repair your iPhone. (Shhhh!)
- In some cases, Apple will not repair devices that are older than five years old. These devices are classified as vintage or legacy.
Now You're In Charge!
Your iPhone 6 is charging and you can start using it again. Next time your iPhone 6 won't charge, you'll know exactly how to fix the issue. Feel free to leave any other questions you have in the comments section below!