iphone 7 plus using a lot of data

iPhone 7 Plus Not Receiving Calls? Here’s The Fix!

In iPhone 7 Plus by David Lynch

Your iPhone 7 Plus won't receive calls and you're not sure why. This problem is incredibly frustrating, especially if you're expecting an important call from work or a family member. In this article, I'll explain why your iPhone 7 Plus is not receiving calls and show you how to fix the problem for good!

How To Fix An iPhone 7 Plus Not Receiving Calls

1. Update Carrier Settings

  • Update Carrier Settings
Wireless providers release carrier settings updates to improve how their cellular networks connect with your iPhone. Carrier settings updates may also introduce new features, or fix minor bugs that are interfering with cellular connections.

Why Should I Update Carrier Settings?

The iPhone Help Experts recommend that you update carrier settings immediately after they become available because outdated settings may lead to connectivity issues between your iPhone and your wireless carrier's network.

Some potential issues include having poor service or your iPhone going straight to voicemail anytime you receive a call.

How Do I Update Carrier Settings?

  1. Make sure that your iPhone is connected to a Wi-Fi network, or that Cellular Data is turned on.
  2. Open the Settings app.
  3. Make Tap General.
  4. Tap About.
  5. After a few seconds, if a carrier settings update is available, you'll see a pop-up on the screen of your iPhone which says, “New settings are available. Would you like to update them now?”
  6. Tap Update.

2. Turn Off Airplane Mode

  • Turn Off Airplane Mode

When your iPhone is in Airplane mode, both Wi-Fi and cellular connections turn off and you won't be able to receive calls or text messages.

How Do I Turn Off Airplane Mode?

There are two ways to turn off Airplane mode:

Turn Off Airplane Mode In The Settings App

  1. Open the Settings app.
  2. Look at the switch next to Airplane mode.
  3. If the switch is green, then Airplane mode is on.
  4. Use your finger to tap the switch. You'll know the switch is off when it turns gray.
  5. If the switch was already gray when you opened the Settings app, then Airplane mode was already turned off.

Turn Off Airplane Mode In Control Center

  1. To open Control Center, swipe up from below the bottom of your screen.
  2. If the Airplane mode icon airplane mode icon is white inside an orange circle, then Airplane mode is on.
  3. To turn off Airplane mode, use to finger to tap the Airplane mode icon. You'll know Airplane mode is off when the Airplane mode icon becomes black inside a gray circle.
  4. If the Airplane mode icon is already black inside a gray circle, then Airplane mode is already turned off.

3. Turn Off Do Not Disturb

  • Turn Off Do Not Disturb

When Do Not Disturb is on, all incoming calls, notifications, and alerts will be silenced.

How Do I Turn Off Do Not Disturb?

There are three ways to turn off Do Not Disturb on your iPhone:

Turn Off Do Not Disturb In The Settings App

  1. Open the Settings app.
  2. Tap Do Not Disturb.
  3. Use your finger to tap the switch next to Manual. 
  4. You'll know Do Not Disturb is off when the switch is gray.

Turn Off Do Not Disturb In Control Center

  1. Swipe up from below the bottom of the screen to open Control Center.
  2. Use your finger to tap the Do Not Disturb icon, which looks like a moon.
  3. You'll know Do Not Disturb is off when the moon icon is black inside a gray circle. Do Not Disturb icon Control Center

Turn Off Do Not Disturb Using Siri

  1. Press and hold the Home button to activate Siri.
  2. Say, “Turn off Do Not Disturb.”
  3. Siri will respond and let you know that Do Not Disturb is turned off.

Pro Tips

  1. iPhone won't ring in the car? This could be because Do Not Disturb While Driving is turned on!
  2. Another way to check if Do Not Disturb is on is to look in the upper right hand corner of your screen. If you see the Do Not Disturb icon next to the battery, then Do Not Disturb is on.
  3. In the Settings app, you'll know Do Not Disturb is on when the switch is green.
  4. In Control Center, you'll know Do Not Disturb is on when the moon icon is white inside a purple circle. Do Not Disturb On Control Center
  5. If you are having trouble opening Control Center, you probably aren't swiping up from low enough.
  6. You can set an automatic Do Not Disturb schedule if you go to Settings -> Do Not Disturb -> Scheduled.

4. Update Your iPhone Software In The Settings App

  • Update Your iPhone Software In The Settings App
When you update your iPhone software, you are installing the most recent iOS update. iOS is an operating system used for mobile devices made by Apple.

Why Should I Update My iPhone Software In The Settings App?

Apple puts out new software updates to improve efficiency, fix bugs, and introduce new features. Updating iOS can fix problems with your iPhone's software.

How Do I Update My iPhone Software In The Settings App?

  1. Open the Settings app.
  2. Tap General.
  3. Tap Software Update.
  4. Tap Install Now.
  5. Enter your passcode.
  6. The update will begin once it is verified.
  7. The update is complete after your iPhone restarts.

Pro Tips

  • You'll know there's a new software update if you see a red circle with a white "1" update available icon in it next to Software Update in Settings -> General.
  • To install the latest software update, your iPhone will either need to be plugged in or have 50% battery.

5. Reset Network Settings

  • Reset Network Settings
Resetting network settings erases all the saved Bluetooth devices and WiFi networks currently set up on your iPhone.

Why Should I Reset Network Settings?

Resetting the network settings can give your iPhone a “fresh start” and allow it to connect to Bluetooth devices or WiFi networks that may have been problematic.

How Do I Reset Network Settings?

  1. Open the Settings app.
  2. Tap General.
  3. Scroll down to Reset. Reset is the final option in Settings -> General.
  4. Tap Reset Network Settings.
  5. Enter your passcode.
  6. When your iPhone restarts, the reset is complete.

Pro Tips

  • Make sure you know all of your Wi-Fi passwords before Resetting Network Settings. You'll have to reenter all of your Wi-Fi passwords after your iPhone resets.

6. Contact Your Wireless Carrier

  • Contact Your Wireless Carrier

Sometimes when your iPhone experiences issues related to your cellular network (no or poor service, calls going straight to voicemail), the problem is stemming from the cellular network, not the iPhone itself.

Below are the support numbers of major wireless carriers to contact if you're experiencing problems.

How Do I Contact My Wireless Carrier?

  1. Verizon: 1-(800)-922-0204
  2. Sprint: 1-(888)-211-4727
  3. AT&T: 1-(800)-331-0500
  4. T-Mobile: 1-(877)-746-0909
  5. Virgin Mobile: 1-(888)-322-1122

Pro Tips

If your problem is voicemail related, explore the articles below:

7. DFU Restore Your iPhone

  • DFU Restore Your iPhone
A DFU (Device Firmware Update) restore is most in-depth reset you can do to an iPhone. A DFU restore uses your computer to erase and reload all the code that controls both the software and hardware on your iPhone.

Why Should I DFU Restore My iPhone?

A DFU restore has the potential to fix software problems by completely erasing the code which may be causing your problem. The code is rewritten as if  your iPhone is brand new, so the software problem may get solved.

Think of it like a house that has cracks in the foundation. Rather than try and fix the cracks, we are building an entirely new foundation.

How Do I DFU Restore My iPhone?

Watch our DFU restore video walkthrough on YouTube, or follow the steps below:

  1. Using a Lightning cable, plug your iPhone into a USB port on your computer.
  2. Open iTunes. It doesn’t matter if your iPhone is on or off.
  3. On an iPhone 7 or newer, press and hold the power and volume down button.  
  4. After 8 seconds, release the Power Button, but continue to hold the volume down button
  5. Let go of the volume down button when iTunes says “iTunes has detected an iPhone in recovery mode.”
  6. Your iPhone’s display will be completely black if you’ve successfully entered DFU mode. If it’s not, try again from the beginning.
  7. Restore your iPhone using iTunes.

Pro Tips

  • If you can, back up your iPhone before completing a DFU restore. Any time you do a restore, it erases everything from your iPhone. However, after the restore is completed, you restore all your backed up data back onto your iPhone.
  • Learn more about DFU restores in our article: How To Put An iPhone Into DFU Mode, The Apple Way.
  • A damaged component can prevent your iPhone from fully completing the DFU restore. If your iPhone is damaged in any way, a DFU may break your iPhone.
  • In Apple jargon, the power button is also known as the Sleep / Wake Button.

8. Repair Your iPhone With Apple

  • Repair Your iPhone With Apple

Apple repairs iPhones at the Genius Bar in Apple Stores and through their online mail-in repair service. Apple repairs are high-quality, but out-of-warranty repairs can be much more expensive than third-party solutions. If you're looking to save some money you're not covered by Apple's warranty, you may want to check out our other recommendations.

How Do I Repair My iPhone With Apple?

How To Repair Your iPhone With Apple's Mail-In Service

  1. Visit Apple's support website to begin the online mail-in repair process.
  2. Alternatively, call 1-800-MY-APPLE (1-800-692-7753) to set up a repair.

How To Repair Your iPhone At The Genius Bar Inside Your Local Apple Store

  1. Visit Apple's website to make a Genius Bar appointment before you go into the store. Apple Stores are extremely busy, and if you don't have an appointment, you may have to wait for hours or end up being turned away. (Editor's note: I'm a former Apple tech and we're not exaggerating — please, do yourself a favor and make an appointment first!)
  2. When you arrive, go to the Genius Bar to check in for your appointment.
  3. Genius Bar appointments always include free diagnosis. If you're under warranty, many repairs can be done on the spot, but it all depends upon which parts are in stock. If you're not under warranty, the Genius will give you a quote for the cost of a repair.

Pro Tips

  • If you're not sure whether your iPhone is still under warranty, you can find out on Apple's website.
  • Apple repairs are covered by a 90-day AppleCare warranty.
  • If you've ever used a 3rd-party service to repair your iPhone, or if you've ever replaced a part of your iPhone with a non-Apple part, then the Apple Store may not repair your iPhone. (Shhhh!)
  • In some cases, Apple will not repair devices that are older than five years old. These devices are classified as vintage or legacy.

9. Repair Your iPhone With Puls

  • Repair Your iPhone With Puls

Puls is a “we come to you” iPhone repair service that will meet you at your home, office, or Starbucks to repair your iPhone in as little as 30 minutes. Every Puls repair is backed by a lifetime warranty and their prices tend to be a lot less than Apple's.

Puls repairs broken iPhone screens, batteries, speakers, cameras, charging ports, and more. The only drawback at this point is that Puls isn't available everywhere (they're mostly in major US cities).

How Do I Repair My iPhone With Puls?

  1. Visit Puls.com.
  2. Select iPhone.
  3. Select the model of your iPhone.
  4. Enter your ZIP Code.
  5. Select the color of your iPhone.
  6. Select the repair you need completed and fill out any additional information you want the technician to know.
  7. Schedule a repair time and date.
  8. Enter your address and personal information.
  9. Click “have a coupon code?” right above Submit Repair Request.
  10. Enter the coupon code PF10ND18 to save at least $10 on your repair.
  11. Click the button that says “Submit Repair Request”.

Pro Tips

  • Every certified Puls technician has passed a background check, so you'll know they'll do a great job!

Your iPhone 7 Plus Is Receiving Calls!

You've fixed your iPhone and you won't be missing any more calls! Next time your iPhone 7 Plus is not receiving calls, you'll know exactly what to do! Thanks for reading and feel free to ask any other questions you have in the comments section below.

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