Your iPhone 7 says “No Service” and you don't know why. This problem is incredibly frustrating because you can't make calls or receive texts, unless you have a connection to Wi-Fi. In this article, I'll explain why your iPhone 7 says no service and show you how to fix the problem so you can make and receive calls and text messages once again.
Table Of Contents
My iPhone 7 Says No Service! Here's How To Fix The Problem.
First, Try Removing Your SIM Card
Before we get into the troubleshooting guide, try removing your SIM card, then putting it back into place. A SIM card is what connects your iPhone 7 to your carrier's wireless network, so taking it out, then putting it back can sometimes fix an iPhone 7 that says no service.
This guide will show you how to remove your SIM card from your iPhone. If you try this step and nothing changes, keep reading!
If My iPhone 7 Says No Service, Does That Mean It's Broken?
At this point, it's uncertain why your iPhone 7 says no service. However, many times the issue is the result of a software problem, and there may actually be nothing physically wrong with your iPhone 7. Make sure you work through each troubleshooting step below before visiting your local Apple Store or reaching out to a third-party repair service!
How To Fix An iPhone 7 That Says No Service
1. Update Carrier Settings
Why Should I Update Carrier Settings?
The iPhone Help Experts recommend that you update carrier settings immediately after they become available because outdated settings may lead to connectivity issues between your iPhone and your wireless carrier's network.
Some potential issues include having poor service or your iPhone going straight to voicemail anytime you receive a call.
How Do I Update Carrier Settings?
- Make sure that your iPhone is connected to a Wi-Fi network, or that Cellular Data is turned on.
- Open the Settings app.
- Make Tap General.
- Tap About.
- After a few seconds, if a carrier settings update is available, you'll see a pop-up on the screen of your iPhone which says, “New settings are available. Would you like to update them now?”
- Tap Update.
2. Update Your iPhone Software In iTunes
You can use iTunes to perform iOS updates on your iPhone. If you're unable to update your iPhone in the Settings app, sometimes using iTunes to update your iPhone is a simple workaround.
How Do I Update My iPhone Software In iTunes?
- Plug your iPhone into your computer using a Lightning cable (charging cable).
- Open iTunes.
- In the upper left hand corner of iTunes, click the iPhone icon.
- In the top box underneath iPhone, click Check For Update.
- If an update is available, click Update.
- Keep your iPhone plugged into your computer while the update downloads and installs.
3. Reset Network Settings
Why Should I Reset Network Settings?
Resetting the network settings can give your iPhone a “fresh start” and allow it to connect to Bluetooth devices or WiFi networks that may have been problematic.
How Do I Reset Network Settings?
- Open the Settings app.
- Tap General.
- Scroll down to Reset. Reset is the final option in Settings -> General.
- Tap Reset Network Settings.
- Enter your passcode.
- When your iPhone restarts, the reset is complete.
- Make sure you know all of your Wi-Fi passwords before Resetting Network Settings. You'll have to reenter all of your Wi-Fi passwords after your iPhone resets.
4. Inspect Your iPhone's Charging Port (Lightning Port)
You should frequently inspect your Lightning port, also known as the charging port, to make sure it is clean. Lint, gunk, and other debris can prevent your Lightning port from making a solid connection with your Lightning cable.
How Do I Inspect My iPhone's Charging Port (Lightning Port)?
- Use a flashlight to see if there is lint, gunk, or any other debris in your iPhone's Lightning port.
- If you find debris in your iPhone's Lightning port, gently brush it out with a new toothbrush or anti-static brush.
- Don't have an anti-static brush? We recommend this two-pack of high-quality anti-static brushes available in the Payette Forward Shop.
- Do not brush out your device with anything that will conduct an electric charge or damage the electronics in the bottom of your device.
- The Lightning cable has nine connectors. If any one of those connectors is blocked by debris, your device may not charge at all.
- Often times, a dirty charging port will cause your iPhone to get stuck in headphones mode. Read our guide to more about this problem and how to clean your charging port.
5. Contact Your Wireless Carrier
Sometimes when your iPhone experiences issues related to your cellular network (no or poor service, calls going straight to voicemail), the problem is stemming from the cellular network, not the iPhone itself.
Below are the support numbers of major wireless carriers to contact if you're experiencing problems.
How Do I Contact My Wireless Carrier?
- Verizon: 1-(800)-922-0204
- Sprint: 1-(888)-211-4727
- AT&T: 1-(800)-331-0500
- T-Mobile: 1-(877)-746-0909
- Virgin Mobile: 1-(888)-322-1122
If your problem is voicemail related, explore the articles below:
6. Repair Your iPhone With Apple
Apple repairs iPhones at the Genius Bar in Apple Stores and through their online mail-in repair service. Apple repairs are high-quality, but out-of-warranty repairs can be much more expensive than third-party solutions. If you're looking to save some money you're not covered by Apple's warranty, you may want to check out our other recommendations.
How Do I Repair My iPhone With Apple?
How To Repair Your iPhone With Apple's Mail-In Service
- Visit Apple's support website to begin the online mail-in repair process.
- Alternatively, call 1-800-MY-APPLE (1-800-692-7753) to set up a repair.
How To Repair Your iPhone At The Genius Bar Inside Your Local Apple Store
- Visit Apple's website to make a Genius Bar appointment before you go into the store. Apple Stores are extremely busy, and if you don't have an appointment, you may have to wait for hours or end up being turned away. (Editor's note: I'm a former Apple tech and we're not exaggerating — please, do yourself a favor and make an appointment first!)
- When you arrive, go to the Genius Bar to check in for your appointment.
- Genius Bar appointments always include free diagnosis. If you're under warranty, many repairs can be done on the spot, but it all depends upon which parts are in stock. If you're not under warranty, the Genius will give you a quote for the cost of a repair.
- If you're not sure whether your iPhone is still under warranty, you can find out on Apple's website.
- Apple repairs are covered by a 90-day AppleCare warranty.
- If you've ever used a 3rd-party service to repair your iPhone, or if you've ever replaced a part of your iPhone with a non-Apple part, then the Apple Store may not repair your iPhone. (Shhhh!)
- In some cases, Apple will not repair devices that are older than five years old. These devices are classified as vintage or legacy.
7. Repair Your iPhone With Puls
Puls is a “we come to you” iPhone repair service that will meet you at your home, office, or Starbucks to repair your iPhone in as little as 30 minutes. Every Puls repair is backed by a lifetime warranty and their prices tend to be a lot less than Apple's.
Puls repairs broken iPhone screens, batteries, speakers, cameras, charging ports, and more. The only drawback at this point is that Puls isn't available everywhere (they're mostly in major US cities).
How Do I Repair My iPhone With Puls?
- Visit Puls.com.
- Select iPhone.
- Select the model of your iPhone.
- Enter your ZIP Code.
- Select the color of your iPhone.
- Select the repair you need completed and fill out any additional information you want the technician to know.
- Schedule a repair time and date.
- Enter your address and personal information.
- Click “have a coupon code?” right above Submit Repair Request.
- Enter the coupon code PF10ND18 to save at least $10 on your repair.
- Click the button that says “Submit Repair Request”.
- Every certified Puls technician has passed a background check, so you'll know they'll do a great job!
No Service? No Problem.
You've successfully fixed your iPhone 7 and you can start making phone calls and sending text messages again. Everyone gets frustrated when their iPhone 7 says no service, so make sure to share this article on social media so your friends and family can know what to do the next time they have the same problem. Thanks for reading!