iphone 8 wont connect to itunes

iPhone 8 Won’t Connect To iTunes! Here’s The Fix.

In iPhone 8 by David Lynch

Your iPhone 8 is not connecting to iTunes and you don't know why. You plugged in your iPhone to the computer like usual, but nothing happened! In this article, I'll show you what to do when your iPhone 8 won't connect to iTunes!

Why Your iPhone 8 Won't Connect To iTunes

When your iPhone 8 won't connect to iTunes, there could be an issue with the Lightning port (charging port), the USB port on your computer, Lightning cable, or the iTunes software.

The troubleshooting steps below will show you what to do if your iPhone 8 is not connecting to iTunes on your Mac! Check out this article if your iPhone isn't connecting to iTunes on a PC.

How To Fix An iPhone Not Connecting To iTunes

1. Make Sure Your Mac Recognizes Your iPhone

  • Make Sure Your Mac Recognizes Your iPhone

In order to diagnose the real reason why your iPhone won't connect to iTunes on a Mac, we need to make sure that your Mac is actually recognizing your iPhone is there when you plug it into a USB port.

How Do I Make Sure My Mac Recognizes My iPhone?

  1. Plug your iPhone into a USB port on your Mac using a Lightning cable (also known as a charging cable).
  2. In the upper left-hand corner of your Mac's screen, click on the Apple logo.
  3. Click About This Mac.
  4. Click System Report…
  5. On the left-hand side of the menu that opens, click USB, which is the second to last option under hardware.
  6. Look for iPhone in the USB device tree.

2. Inspect Your iPhone's Charging Port (Lightning Port)

  • Inspect Your iPhone's Charging Port (Lightning Port)

You should frequently inspect your Lightning port, also known as the charging port, to make sure it is clean. Lint, gunk, and other debris can prevent your Lightning port from making a solid connection with your Lightning cable.

How Do I Inspect My iPhone's Charging Port (Lightning Port)?

  1. Use a flashlight to see if there is lint, gunk, or any other debris in your iPhone's Lightning port.
  2. If you find debris in your iPhone's Lightning port, gently brush it out with a new toothbrush or anti-static brush.

Pro Tips

  • Don't have an anti-static brush? We recommend this two-pack of high-quality anti-static brushes available in the Payette Forward Shop.
  • Do not brush out your device with anything that will conduct an electric charge or damage the electronics in the bottom of your device.
  • The Lightning cable has nine connectors. If any one of those connectors is blocked by debris, your device may not charge at all.
  • Often times, a dirty charging port will cause your iPhone to get stuck in headphones mode. Read our guide to more about this problem and how to clean your charging port.

3. Inspect Your iPhone Cable (Lightning Cable)

  • Inspect Your iPhone Cable (Lightning Cable)
Before we begin, I want to make it clear that Apple's name for the iPhone charging cable is a Lightning cable. On one end, the Lightning cable has a Lightning connector that connects to the Lightning port on iPhones, iPads, iPods, and the AirPods Charging Case. On the other end is a USB connector that plugs into wall chargers, computers, and car chargers to charge Apple devices and sync them devices with computers.

Why Should I Inspect My iPhone Cable (Lightning Cable)?

Damaged Lightning cables are a common reason for iPhone problems, especially related to charging and transferring data between iPhones and computers.

Lightning cables can be tricky to diagnose because when they start to go, they usually don't break all at once. Sometimes an iPhone will continue to charge but won't sync data properly, or vice versa, because of the construction of the cable. Make sure to take a close look while you're troubleshooting!

How Do I Inspect My iPhone Cable (Lightning Cable)?

  1. Use a flashlight and look closely at both ends of your Lightning cable. These cables can become worn and tend to fray, especially at the end with the Lightning connector.
  2. If you see no visible signs of damage, try charging your device using both a USB port on a computer and the wall adapter which came with your iPhone. If your Lightning cable works with one, but not the other, then your cable is not the problem.
  3. Try charging your device with a friend's or family member's Lightning cable. If their cable works while yours doesn't, then you've identified that the problem is your Lightning cable.

Pro Tips

  • If your iPhone or other Apple device is still under warranty, your Lightning cable is too! You can make an appointment at the Genius Bar or set up an online repair for a Lightning cable, just like you can with your iPhone.
  • Be very careful about buying low-quality third-party iPhone charging cables, like the ones you find in the gas station. Apple has a special MFi certification that you should look for before you purchase any non-Apple cable.
  • Now that you've been warned about low-quality cables, there are high-quality alternatives to Apple cables. One of my favorites is this MFi-certified, extra durable Lightning cable that's guaranteed to last. It's MFi-certified so you know it's high-quality, and it's backed by a 1 year warranty.

4. Reset The iTunes Lockdown Folder

  • Reset The iTunes Lockdown Folder

A lot of the time when an iPhone won't connect to iTunes, there's a software problem preventing your iPhone from connecting to your Mac, such as a corrupt file. By reseting the files in the lockdown folder, we may fix the problem by deleting the file that has become corrupted.

How Do I Reset The iTunes Lockdown Folder?

  1. Quit iTunes on your Mac.
  2. Disconnect all iOS devices currently connected to your Mac.
  3. Open Finder on your Mac.
  4. In the Finder menu at the top your Mac's screen, click Go.
  5. In the Go submenu, click Go To Folder…
  6. Type (or copy and paste) /private/var/db/lockdown/ into the box under Go to the folder: 
  7. Click Go.
  8. Delete all of the files inside the lockdown folder.
  9. After all the files have been deleted, reconnect your iOS device to iTunes.
  10. Make sure you Trust your Mac when you sync your iPhone to iTunes once again.

Pro Tips

If you don't have permission to access the lockdown folder, follow the steps below.
  1. Go to the lockdown folder and click on it with two fingers on your Mac's trackpad (right-clicking with a mouse).
  2. Click Get Info.
  3. In the bottom right-hand corner of the Get Info menu, click on the lock and enter your admin password.
  4. Underneath Sharing & Permissions, change the privilege of of everyone to Read & Write.

5. Repair Your iPhone With Apple

  • Repair Your iPhone With Apple

Apple repairs iPhones at the Genius Bar in Apple Stores and through their online mail-in repair service. Apple repairs are high-quality, but out-of-warranty repairs can be much more expensive than third-party solutions. If you're looking to save some money you're not covered by Apple's warranty, you may want to check out our other recommendations.

How Do I Repair My iPhone With Apple?

How To Repair Your iPhone With Apple's Mail-In Service

  1. Visit Apple's support website to begin the online mail-in repair process.
  2. Alternatively, call 1-800-MY-APPLE (1-800-692-7753) to set up a repair.

How To Repair Your iPhone At The Genius Bar Inside Your Local Apple Store

  1. Visit Apple's website to make a Genius Bar appointment before you go into the store. Apple Stores are extremely busy, and if you don't have an appointment, you may have to wait for hours or end up being turned away. (Editor's note: I'm a former Apple tech and we're not exaggerating — please, do yourself a favor and make an appointment first!)
  2. When you arrive, go to the Genius Bar to check in for your appointment.
  3. Genius Bar appointments always include free diagnosis. If you're under warranty, many repairs can be done on the spot, but it all depends upon which parts are in stock. If you're not under warranty, the Genius will give you a quote for the cost of a repair.

Pro Tips

  • If you're not sure whether your iPhone is still under warranty, you can find out on Apple's website.
  • Apple repairs are covered by a 90-day AppleCare warranty.
  • If you've ever used a 3rd-party service to repair your iPhone, or if you've ever replaced a part of your iPhone with a non-Apple part, then the Apple Store may not repair your iPhone. (Shhhh!)
  • In some cases, Apple will not repair devices that are older than five years old. These devices are classified as vintage or legacy.

6. Repair Your iPhone With Puls

  • Repair Your iPhone With Puls

Puls is a “we come to you” iPhone repair service that will meet you at your home, office, or Starbucks to repair your iPhone in as little as 30 minutes. Every Puls repair is backed by a lifetime warranty and their prices tend to be a lot less than Apple's.

Puls repairs broken iPhone screens, batteries, speakers, cameras, charging ports, and more. The only drawback at this point is that Puls isn't available everywhere (they're mostly in major US cities).

How Do I Repair My iPhone With Puls?

  1. Visit Puls.com.
  2. Select iPhone.
  3. Select the model of your iPhone.
  4. Enter your ZIP Code.
  5. Select the color of your iPhone.
  6. Select the repair you need completed and fill out any additional information you want the technician to know.
  7. Schedule a repair time and date.
  8. Enter your address and personal information.
  9. Click “have a coupon code?” right above Submit Repair Request.
  10. Enter the coupon code PF10ND18 to save at least $10 on your repair.
  11. Click the button that says “Submit Repair Request”.

Pro Tips

  • Every certified Puls technician has passed a background check, so you'll know they'll do a great job!

Connected To iTunes!

Your iPhone connected to iTunes and you can sync up your iPhone! Now you'll know exactly what to do the next time your iPhone 8 won't connect to iTunes. If you have any other questions about your iPhone 8, leave them in the comments section below.

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